Connecting Viva Wallet to WooCommerce Critical Error

[Si17br18]

Hi Im trying to connect VW to WC. I followed the link they provided and downloaded the zip file. Followed all the steps correctly except for uploading their plugin to WP. When I do this it fails to upload the PHP file. To resolve this I searched for the plugin through WP and installed it. everything seems connected fine and when I go to checkout I get the following error:

Fatal error: Uncaught Exception: Unable to reach Viva Payments (Not Found) in /home/customer/www/hempharmony.co/public_html/wp-content/plugins/vivawallet-woocommerce-gateway/wc-vivawallet.php:310 Stack trace: #0 /home/customer/www/hempharmony.co/public_html/wp-content/plugins/vivawallet-woocommerce-gateway/wc-vivawallet.php(428): WC_VIVAWALLET->generate_form(582) #1 /home/customer/www/hempharmony.co/public_html/wp-includes/class-wp-hook.php(287): WC_VIVAWALLET->receipt_page(582) #2 /home/customer/www/hempharmony.co/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array) #3 /home/customer/www/hempharmony.co/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /home/customer/www/hempharmony.co/public_html/wp-content/plugins/woocommerce/templates/checkout/order-receipt.php(44): do_action('woocommerce_rec...', 582) #5 /home/customer/www/hempharmony.co/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(344): include('/home/customer/...') #6 /home/customer/www/he in /home/customer/www/hempharmony.co/public_html/wp-content/plugins/vivawallet-woocommerce-gateway/wc-vivawallet.php on line 310

please feel free to visit the site and see for yourself

www.hempharmony.co

Kind regards
Simon

[matthewrgourd]

HI @Si17br18, sorry to hear this. We now have two versions of our plugin for WC available, 3.6.2 (redirect checkout) and 1.0.1 (native). The second one is the most up-to-date so you should install that one. The relevant links are below:

VivaWallet WooCommerce Gateway (v3.6.2)
Download page
Documentation

Viva Wallet for WooCommerce (v1.0.1)
Download page
Documentation

Which one are you referring to? Thanks!

[matthewrgourd]

By the way, you should upload the entire ZIP rather than individual files to WP.

[Si17br18]

Hi Thank you for the links, it would appear that integration was successful! I am trying to do a test purchase, however, it is not letting me proceed saying card info is incorrect. Please see attached screen shot as well as test credentials. I have tried this with both my own card and the one provided and still receiving the same error Look forward to hearing from you Kind regards, Simon Brooker Co-Founder JCS Infusions Ltd Tel: +44(0)790 413 3580 Whatsapp: +44(0)7377 391 441

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On 14 Jul 2020, at 10:29, matthewrgourd ***@***.***> wrote: By the way, you should upload the entire ZIP rather than individual files to WP. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#1777 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AQIQRULMBYJ4SSPK2PKHYB3R3QQRHANCNFSM4OYKWRKA>.

[matthewrgourd]

Hi @Si17br18 the screenshot didn't come through? Can you try again or send to my email address (mgourd@vivawallet.com).

[matthewrgourd]

Hi @Si17br18 when using demo mode, you should only use the test card number provided. I know this seems a bit odd, but the failure may be because you didn't fill in a valid phone number. Can you putting in your real mobile number with no spaces? Thanks!

[Si17br18]

Hi Ive tried that solution but no luck Kind regards, Simon Brooker Co-Founder JCS Infusions Ltd Tel: +44(0)790 413 3580 Whatsapp: +44(0)7377 391 441

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On 14 Jul 2020, at 12:20, matthewrgourd ***@***.***> wrote: Hi @Si17br18 <https://github.com/Si17br18> when using demo mode, you should only use the test card number provided. I know this seems a bit odd, but the failure may be because you didn't fill in a valid phone number. Can you putting in your real mobile number with no spaces? Thanks! — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#1777 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AQIQRUP4RFSWPG32GZKTZNLR3Q5QDANCNFSM4OYKWRKA>.

[matthewrgourd]

Hi @Si17br18 I think you're using the old version of our plugin, downloaded from here:

https://developer.vivawallet.com/e-commerce-plugins/woocommerce/

You need to deactivate, delete, and install from the below page:

https://woocommerce.com/products/viva-wallet-for-woocommerce

[Si17br18]

Hi I downloaded and installed the one you sent me this morning Viva Wallet for WooCommerce (v1.0.1) Download page <https://woocommerce.com/products/viva-wallet-for-woocommerce> Documentation <https://docs.woocommerce.com/document/viva-wallet-for-woocommerce> Is this not the correct one? Kind regards, Simon Brooker Co-Founder JCS Infusions Ltd Tel: +44(0)790 413 3580 Whatsapp: +44(0)7377 391 441

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On 14 Jul 2020, at 13:58, matthewrgourd ***@***.***> wrote: Hi @Si17br18 <https://github.com/Si17br18> I think you're using the old version of our plugin, downloaded from here: https://developer.vivawallet.com/e-commerce-plugins/woocommerce/ <https://developer.vivawallet.com/e-commerce-plugins/woocommerce/> You need to deactivate, delete, and install from the below page: https://woocommerce.com/products/viva-wallet-for-woocommerce <https://woocommerce.com/products/viva-wallet-for-woocommerce> — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#1777 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AQIQRUL36JJR7R2F6HKSSYLR3RI6JANCNFSM4OYKWRKA>.

[matthewrgourd]

Yes, that's correct! Sorry, let me check again and see what's going on here...

[matthewrgourd]

Hi @Si17br18 you've installed the plugin but I don't think you've copied your WooCommerce credentials from your Viva Wallet demo account.

IN VIVA WALLET SELFCARE

1. Log in to your Viva Wallet demo account.
2. Go to Settings > API access.
3. Scroll down to WooCommerce Credentials and click on Generate a pair of credentials.
   Make a temporary copy of the values in notepad (or similar).

IN WORDPRESS

1. Go to WooCommerce > Settings > Payments.
2. Select the Enable Viva Wallet checkbox at the top of the page.
3. Tick the Enable demo mode checkbox.
4. Enter your Demo Client ID and Demo Client Secret (obtained from your Viva Wallet account earlier).
   A confirmation message will be displayed with the payment source code that the plugin set up automatically within your Viva Wallet account.

[Si17br18]

Hi My credentials seem to be fine, please find Attached Kind regards, Simon Brooker Co-Founder JCS Infusions Ltd Tel: +44(0)790 413 3580 Whatsapp: +44(0)7377 391 441

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On 14 Jul 2020, at 14:42, matthewrgourd ***@***.***> wrote: Hi @Si17br18 <https://github.com/Si17br18> you've installed the plugin but I don't think you've copied your WooCommerce credentials from your Viva Wallet demo account. IN VIVA WALLET SELFCARE Log in <https://demo.vivapayments.com/en/signup> to your Viva Wallet demo account. Go to Settings > API access. Scroll down to WooCommerce Credentials and click on Generate a pair of credentials. Make a temporary copy of the values in notepad (or similar). IN WORDPRESS Go to WooCommerce > Settings > Payments. Select the Enable Viva Wallet checkbox at the top of the page. Tick the Enable demo mode checkbox. Enter your Demo Client ID and Demo Client Secret (obtained from your Viva Wallet account earlier). A confirmation message will be displayed with the payment source code that the plugin set up automatically within your Viva Wallet account. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#1777 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AQIQRUMWQ4PURGYSJZA6HYTR3ROGHANCNFSM4OYKWRKA>.

[matthewrgourd]

Hi @Si17br18, sorry, I can't see the attachment. It appears you did follow the process but there's an error at the beginning of your Client ID. Please see below screenshot. The "http://" that I've indicated is not required. Where did you get this from out of interest? Can you also confirm that you're using the credentials from your demo Viva account and not live?

[Si17br18]

Hi My client Just copied and pasted them over so god knows lol! thank You ive made the Changes now but still same error. Demo Client: jyu1g1zgi0dc8a56r6ia89uo6284ax13spw1n1gbhej18.apps.vivapayments.com/ <http://jyu1g1zgi0dc8a56r6ia89uo6284ax13spw1n1gbhej18.apps.vivapayments.com/> Demo Client Secret: vzeLGE0XHvn67225x7mJH9ngppPx2U Live Client ID: aly3ef1ga6bxq6doq95lfqggxmcj0sznwvnkvs58t1f22.apps.vivapayments.com/ <http://aly3ef1ga6bxq************wvnkvs58t1f22.apps.vivapayments.com/> Live Client Secret: sK9Z4N4*******tZ8j81wG3P Kind regards, Simon Brooker Co-Founder JCS Infusions Ltd Tel: +44(0)790 413 3580 Whatsapp: +44(0)7377 391 441

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On 14 Jul 2020, at 14:53, matthewrgourd ***@***.***> wrote: Hi @Si17br18 <https://github.com/Si17br18>, sorry, I can't see the attachment. It appears you did follow the process but there's an error at the beginning of your Client ID. Please see below screenshot. The "http://" that I've indicated is not required. Where did you get this from out of interest? Can you also confirm that you're using the credentials from your demo Viva account and not live? <https://user-images.githubusercontent.com/44943019/87433940-cb755800-c5e1-11ea-8b92-d5242cc21f1b.png> — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#1777 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AQIQRUJUX5I557FUHCAUCNTR3RPPPANCNFSM4OYKWRKA>.

[matthewrgourd]

Hi @Si17br18 can you send me the Merchant ID for the client's demo account, please? I need to check the account details.