setIncomingCallContactHandleTemplate function not working if I kill the app and then incoming call comes.

[aditya-sevaro]

I am using Twilio voice RN sdk 1.14.0 and developing the mobile app to receive the incoming calls. I have used setIncomingCallContactHandleTemplate function to set the template for callerId of incoming call. It is working fine if the app is in foreground or background state. The callerId is getting updated properly. But if I kill the app, then for the incoming call, instead of callerId, number is coming.

React native - 0.77
Expo used - No
Platform - ios

Sample codebase used -

//getting token
await TwilioVoiceService.voice.register(token);
addLog('Twilio Voice registered');
if(Platform.OS === 'ios'){
TwilioVoiceService.voice.setCallKitConfiguration(callKitConfig);
}
const template = '${displayName}';
TwilioVoiceService.voice.setIncomingCallContactHandleTemplate(template);
this.addEventListeners();

// Rest of the init code

I am calling above codebase in useEffect of App.tsx (as the app is initialised)

[mhuynh5757]

Hey @aditya-sevaro thanks for bringing this one to our attention. Can you confirm that this is the issue that you're seeing?

Alice registers for incoming calls.
Alice is actively using the app. The app is in the foreground.
Alice receives a call. The template is correctly used.
Alice backgrounds the app. Alice receives a call. The template is correctly used.
Alice terminates the app (via XCode or something else). Alice receives a call. The template is not used.

Can you verify that you see this occurring? As in, all three scenarios occur consecutively?

[aditya-sevaro]

Hey @aditya-sevaro thanks for bringing this one to our attention. Can you confirm that this is the issue that you're seeing?

Alice registers for incoming calls.
Alice is actively using the app. The app is in the foreground.
Alice receives a call. The template is correctly used.
Alice backgrounds the app. Alice receives a call. The template is correctly used.
Alice terminates the app (via XCode or something else). Alice receives a call. The template is not used.

Can you verify that you see this occurring? As in, all three scenarios occur consecutively?

Yes @mhuynh5757 This is the exact issue. Two scenarios work fine - (Foreground and background). Issue only occurs in the case if the app is killed or terminated (you can swipe off the app to kill the app in the iphone)

[aditya-sevaro]

@mhuynh5757 By the way today I created the build for android also. The same issue is here also. If I kill the app and call comes, then Twilio number comes instead of caller Id. It works fine for the rest of the incoming calls (untill we kill the app again).

[mhuynh5757]

Hey @aditya-sevaro thanks for verifying the steps and platforms. I'll file an internal ticket to track this one.

[mhuynh5757]

https://twilio-engineering.atlassian.net/browse/VBLOCKS-4518

[EugeneBasalyga]

Hi @mhuynh5757 is there any update on this? Also checking this doc https://github.com/twilio/twilio-voice-react-native/blob/main/docs/customize-notifications.md, there is no functionality for android and ios to always set caller name as received custom parameter even when the app is quit? In your example for android ${from} will be replaced with the Call/CallInvite's .from value, can it be replaced with received custom parameter for example ${DisplayName}.

<resources> // Removed for brevity... <string name="incoming_call_caller_name_text">Foo: ${from}</string> <string name="answered_call_caller_name_text">Bar: ${from}</string> </resources>

[mhuynh5757]

Hey @EugeneBasalyga please update your Twilio Voice React Native SDK dependency to the latest version at your earliest convenience. We have pushed a fix for this in 1.6.0.

Using .setIncomingCallContactHandleTemplate should persist and the template will apply even while the app is killed.

[mhuynh5757]

I'll close this issue for now, but please feel free to open or add here if the issue persists even when using the latest SDK version.