Disabling Incoming Call Notification

[armanrma7]

Hi,

I am currently using the Twilio Voice SDK for React Native and have implemented VoiceFirebaseMessagingService to handle incoming call invites. However, when I use VoiceFirebaseMessagingService, the incoming call notification is automatically shown, which I would like to disable. At the same time, when I do not use the service, the callInvite event does not trigger.

Could you please guide me on how I can disable the incoming call notification while still triggering the callInvite event correctly?

Thank you in advance for your help!

[mhuynh5757]

Hi @armanrma7 thanks for reaching out. To understand your use case correctly, you would like voice.on(Voice.Event.CallInvite, ...) to fire, but you don't want the native Android notification or CallKit UX to pop up?

[Harikrishnan00]

Hi, @mhuynh5757. I'm also looking for a workaround to implement the feature you mentioned: firing voice on(Voice.Event.CallInvite, ...) without native Android notification or CallKit UX to pop up. Is there any way to pull through this? If you can help, it will be really helpful.

[armanrma7]

Hi @mhuynh5757,

I want to use voice.on(Voice.Event.CallInvite, ...) to handle incoming call invites in my React Native app, but I don't want the native Android notification to pop up when a call comes in. Is there a way to disable the native notification while still ensuring that the CallInvite event works as expected?

Thanks in advance!

[mhuynh5757]

Hi all, this is an interesting use case... it's not officially supported by our SDK as it stands. I can discuss with the team to get their thoughts on it, but unfortunately it is not likely to happen. It will require a substantial rework of the SDK internals. Let me discuss with them and get back to you. Sorry if this is not the answer you were hoping for.

[mhuynh5757]

Hi all, I discussed with my team and this feature request is unfortunately not feasible at this time. The inner workings of the SDK will have to be dramatically reworked to facilitate this. My apologies if this is a major roadblock. Please let me know your thoughts and opinions.

[armanrma7]

Hi @mhuynh5757,

Thank you for the update. I understand the complexity of the request and the need for significant changes in the SDK. However, I hope you are referring to the issue where notifications do not work well in mobile blockers. Specifically, the current implementation only shows a small notification light, without providing the option to answer calls. Additionally, it does not display a full-screen intent or a proper full-screen notification.

Please let me know if this aligns with the feature in question or if there's a workaround available.

Thank you!

[mhuynh5757]

Hi @armanrma7, are you encountering an issue with Android notifications such that an "Accept" and "Reject" button do not show up in the notification? Or is this on iOS? In Android, our SDK handles the notification layout and we construct the notifications such that you will be able to accept or reject the call, and on iOS CallKit handles all the UI/UX and should provide the full-screen call UI/UX. If you want a full-screen call UI/UX on Android, it should be implemented within your app. You can take a look at our Reference App to see how we did that: https://github.com/twilio/twilio-voice-react-native-app

[armanrma7]

Hi @mhuynh5757

Thank you for your message. I am encountering an issue on Android where the incoming call notification shows up as a popup, turns on the screen, but does not display "Accept" or "Reject" buttons. The app currently does not implement the Android Connectivity Service.

I would like to implement the Android Connectivity Service to provide a standard CallKit-like experience on Android while ensuring that the incoming call notification behaves appropriately. Specifically, I want the notification to not disable the screen lock but still allow the user to see and interact with the call UI if the device is unlocked.

Could you please provide guidance on achieving this functionality? Any references or example implementations would be highly appreciated.

[avnishranwa9122]

@mhuynh5757 I am receiving call notification while the app is in foreground. Is there a solution for it?

[mhuynh5757]

@avnishranwa9122 I'm not sure I understand your use-case. Could you please explain the behavior you're seeing and if/how it's a deficiency?

[avnishranwa9122]

@mhuynh5757 In my app (when in foreground) whenever I receive a call, I show a modal displaying the details and buttons to accept and reject the call invite. While it is working perfect, I am also receiving a call notification with accept and decline buttons. Is there any way to not show the call notification?