Issues with Pulse 15

[kladnik]

Hello,

I am having few small issues with this model:

• When disabling the touchpad the light should be turned on (small indicator that it's off), but it never is
• Sometimes the backlight turn itself on automatically (usually when waking up)
• Pressing the volume (Fn+F2/F3) once changes volume twice

Using Ubuntu 20.10, but had same issues with 20.04.

Thanks!

[Darael]

In general you can't avoid the light turning on at powerup, which may include from sleep states. That's a firmware issue that the driver can't override because it happens before the driver comes into play. What you *can* do is add a wake-up hook to turn it back off automatically (how you do this will depend partly on what sleep utility you use).

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On 22 December 2020 10:19:13 GMT, Marko Kladnik ***@***.***> wrote: Hello, I am having two small issues with this model: - When disabling the touchpad the light should be turned on, but it never is - Sometimes the backlight turn itself on automatically (usually when waking up) Using Ubuntu 20.10, but had same issues with 20.04. Thanks! -- You are receiving this because you are subscribed to this thread. Reply to this email directly or view it on GitHub: #60

[tuxedoxt]

* When disabling the touchpad the light should be turned on (small indicator that it's off), but it never is

Known and a solution is in the works.

* Sometimes the backlight turn itself on automatically (usually when waking up)

Currently there is no extra driver for this device since the built-in firmware functionality is always on and does the logic for the keyboard backlight.

* Pressing the volume (Fn+F2/F3) once changes volume twice

This is a known and reported EC bug.

[adminelix]

After boot the keyboard backlight won't work at all and the tuxedo CC button does nothing (Fn + F6). If I do a suspend and wake all is working as expected again.

On the grub menu, the backlight is working.

Using Manjaro Gnome with Kernel 5.9.16-1-MANJARO.

[tuxedoxt]

Pressing the volume (Fn+F2/F3) once changes volume twice

This is now fixed in the latest EC firmware.

[tuxedoxt]

After boot the keyboard backlight won't work at all and the tuxedo CC button does nothing (Fn + F6). If I do a suspend and wake all is working as expected again.

On the grub menu, the backlight is working.

Using Manjaro Gnome with Kernel 5.9.16-1-MANJARO.

Regarding this issue, I believe it is not known, although the specific install has not been tested. To better track these issues please open a ticket with support.

[HTOgit]

I also had the problem. Sometimes I had to re-enable the backlight in the BIOS. The problem has not occurred since the last EC update.

[tuxedoxt]

I also had the problem. Sometimes I had to re-enable the backlight in the BIOS. The problem has not occurred since the last EC update.

That's good news and good advice. Try the latest firmware. It was updated rather recently last week.

[kladnik]

I updated the EC and the double volume is fixed. Side note, I downloaded the EC version 1.07.30, but in bios it is stated I have 1.14.20. Is that correct?

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On 18 Jan 2021, 18:36 +0100, tuxedoxt ***@***.***>, wrote: > I also had the problem. Sometimes I had to re-enable the backlight in the BIOS. The problem has not occurred since the last EC update. That's good news and good advice. Try the latest firmware. It was updated rather recently last week. — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or unsubscribe.

[tuxedoxt]

I updated the EC and the double volume is fixed. Side note, I downloaded the EC version 1.07.30, but in bios it is stated I have > 1.14.20.

Is that correct?

Yes 1.14.20 should be the correct version. Where did it say 1.07.30? In the downloads area?

[kladnik]

Yes 1.14.20 should be the correct version. Where did it say 1.07.30? In the downloads area?

Yes, in there:

@tuxedoxt On other note: after upgrading EC&BIOS, my battery is not charging further than 76%, what can I do regarding this? I tried restoring BIOS settings.

[tuxedoxt]

Update: The labeling should be fixed.

@tuxedoxt On other note: after upgrading EC&BIOS, my battery is not charging further than 76%, what can I do regarding this? I tried restoring BIOS settings.

I did not manage to reproduce this. Newest firmware version, discharged and recharged fine multiple times.

[kladnik]

I did not manage to reproduce this. Newest firmware version, discharged and recharged fine multiple times.

I discharged completely (to 0%) and left it off for a bit, now it works fine again.

When disabling the touchpad the light should be turned on (small indicator that it's off), but it never is

Once this is fixed I'll close the ticket, since it's the only thing left

[kladnik]

Touchpad light works fine and also disabling/enabling is much more reliable once I installed:
https://github.com/tuxedocomputers/tuxedo-touchpad-switch

I did notice that Play/Pause with Fn key still activates twice (meaning it doesn't really pause since it pauses and instantly plays it back), but this is a minor issue that is not that important.

I guess we can close this ticket.