Authorized.net "Sorry, but something went wrong. Please contact the seller."

[mvaisberg]

Preconditions

Magento 2.1.0
PHP 5.6.26
MySQL .6.26

Steps to reproduce

Go to checkout and pay with authorized.net (sandbox or production, i tested both)
should see a message "Sorry, but something went wrong. Please contact the seller."

Expected result

Should see success page after pay.

Actual result

After click in "placer order" with authorized.net i get that error. I searched about it in the code and appear in the file

app/code/Magento/Authorizenet/view/frontend/web/js/view/payment/method-renderer/authorizenet-directpost.js

Line 16 : timeoutMessage: 'Sorry, but something went wrong. Please contact the seller.'

The debug.log show me the array sent to authorized, and it seem good.

Do anyone have a clue about how to fix it?

Any clue in any log file

[jernejh]

possibly connected with #5642

[YevSent]

Hi @mvaisberg, thanks for reporting.
Could you check errors in a browser console, attach debug log and response from transact.dll request?

[mvaisberg]

Hi @joni-jones thank you for the answer.

This is the response log in the debug.xml:

In my console of the browser i haven't any error, this is the screenshot:

You can try reproduce the error trying to buying in https://billiespecansm2.121getsitdone.com/
I used this sandbox card number: 5424000000000015

In the first screenshot appear my local url but the same log appear in the staging environment (https://billiespecansm2.121getsitdone.com/).

Do you need anything else?

[YevSent]

Do you use Authorize.net production or sandbox mode?
Also, your x_relay_url looks like URL for a local environment, but authorize don't work for local instances.

[mvaisberg]

I tried with sandbox credentials and production credentials, both same issue. The screenshot are from sandbox credentials.

Same error apear in staging enviroment too.

[YevSent]

For sandbox environment, the Test Mode option should be disabled (x_test_request), this option only for production mode.

[mvaisberg]

I changed test mode to "No" and still not working

[YevSent]

Please, attach response from transact.dll request.

[mvaisberg]

How can i get it? is there a log or i have to debug the core?

[YevSent]

You can get response from browser network console.