New orders and customers are not saved

[MartijnBraam]

Steps to reproduce

1. Upgrade to magento newer than 2.0.2
2. Order anything

Expected result

1. New customer created in magento
2. New order created in magento
3. Customer emailed
4. Payment procedure

Actual result

Customer gets an email with a new order number and the whole payment procedure is successful. There is nothing logged about the customer or order at all but the customer gets an order number in their email that is neatly sequential but just doesnt exist.

[maksek]

@MartijnBraam, there is not enough data in steps to reproduce. What is payment method used? What is configuration of orders in store?
Did you check admin orders? Did you check logs if there are any info with errors? Did you try use developer mode for testing purpose?

[kgvconsulting]

@MartijnBraam
@maksek
@MomotenkoNatalia

After upgrading to v 2.0.6 the same result with us too, the new orders does not show in the Sales/Orders menu of backend admin side. The customer get email confirmation and the new orders are shown ONLY on Dashboard, under latest order, but there is a space only for 5 new orders so if you go over that number you miss orders. It is plausible to open the new order from the dashboard, and do changes but you cant find, search or see the new order from Sales/Order menu see following screenshots

This is the Sales/Order table from backend Admin showing the test orders before we upgraded

This is the test orders placed after the upgrade they shown on the Dashboard, but dont display at all in Orders

If I click on the latest order on the Dashboard I can open the order

If I search the order # in this case 000000029 in Sales/Order table the order don't display at all

If I login as a customer under customer order dashboard all is displayed correctly

This is the recorded transactions under admin backend menu - Sales/Transactions

As you see all transactions - orders after May 27th 2016 and the upgrade to v 2.0.6 are no longer recorded under admin backend - Sales/Orders nor under admin backend Customers/AllCustomers/(select any of the customers from the tabel)/Orders menus

So in conclusion the admin backend don't record save the new orders, the new orders don't record and display under admin backend Sales/Orders menu and Customers/All Customers/Selected customer/Orders menue

I am seeing this issue in 2.1 CE as well. Any updates on this?

Edit: The orders appear right away on the dashboard under Last Orders but do not appear under the orders page. After about 10-15 minutes the orders will appear under the orders page but with an incorrect Purchase Date. The incorrect time issue seems to be the same as #5651.

[kgvconsulting]

No. The issue is that every new Magento version overnight and change the database tables. Whoever made those upgrading don't take in consideration the database tables. I migrated to custom shopping cart application don't have time to waist with fixing Magento after every upgrade

On Mon, Aug 8, 2016 at 1:51 PM -0400, "crtsl" notifications@github.com wrote:

I am seeing this issue in 2.1 CE as well. Any updates on this?

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[salelsol]

• Same issue in 2.1.1, i can´t show up newest order in backend Sales, just in Dashboard.

[aelakkad]

any update on this issue ? i face same issue , orders not appearing in Sales/orders but appears only on dashboard latest order !? i am using Magento ver. 2.1.3 ?

[RomanKrut]

@MartijnBraam Hello, i tried to reproduce your issue and i can`t do it, can you check your problem on the latest version of Magento 2?

[korostii]

Hi @krutkoroma79911, Hi @veloraven,

1. As far as I know, 2.1.7 is the latest stable release, is it not?
2. Is there a way to get 2.2.0 CE other than by cloning repository?
3. Are you really suggesting to use develop branch in production in order resolve various issues including this one? Is that official?