1.4.0 blank screen

[pikkauzernamme]

Description

After client received an update to version 1.4.0 and reloading, I can see nothing but blank screen. Riot Desktop on Windows 10. Same after logging into the web version.

Steps to reproduce

• Update to 1.4.0
• See the blank screen

Logs being sent: no

Version information

• Platform: both browser and desktop

For the web app:

• Browser: Firefox last version
• OS: Windows
• URL: riot.im/app

For the desktop app:

• OS: Windows
• Version: 10

[pikkauzernamme]

After reinstall to version 1.3.6 everything works perfectly, but after few minutes desktop client automatically receives the update and reloads, so I'm currently unable to use Riot.

[t3chguy]

@jryans I believe also hit this issue but then could not reproduce it, I updated on two Windows 10 machines and both went without issue :/

Could you open up the console (Control Shift I) to see what is happening?

[pikkauzernamme]

Attached screen here https://framadrop.org/r/7ldfOj5eOh#ju8CVZV8U2cuUGKz1ohRQ0Bo3tnZ4j8rIH4KxE1OYAY=

[pikkauzernamme]

I can interact with the app window itself, like open console and so on. But inside this there is only one background color of dark theme which I use. And the app name displays like "Riot | >nickname of other person I was speaking before bug<"

[jryans]

@pikkauzernamme Are there any logs in the console? There may be useful errors there.

[gtbuchanan]

This is the JavaScript error I'm receiving on the Windows app in this situation:

It occurred after joining the #matrix:matrix.org and #riot:matrix.org rooms. Closing the app completely and relaunching seems to fix it, so I'm not sure if it's the same exact problem as the OP.

[turt2live]

rageshake attached, see https://matrix.to/#/!YTvKGNlinIzlkMTVRl:matrix.org/$RnXc8O6zpDZkcGzRkXtv-AJszHOa2_rLK1RFHHogDQM?via=matrix.org&via=privacytools.io&via=feneas.org for info

I'm a topic starter. Github froze my account.

It occurred after joining the #matrix:matrix.org and #riot:matrix.org rooms. Closing the app completely and relaunching seems to fix it, so I'm not sure if it's the same exact problem as the OP.

Sometimes after closing the app and relaunching it I can see the last opened e2ee chat room just for a moment, and then it gets empty again. Just a single color.

Here is a screenshot of my console: https://framapic.org/gallery#WJh2AxsO3moD/LTdkQyXUyeBC.png

That is so weird. I can't even load messages history from my mobile client. And when I login via browser the same happens - blank screen. At the same time, new account on the same homeserver works great (at least in the public chat rooms, I didn't test in e2ee ones yet). It seems like my account is corrupted somehow.

Now I have to run desktop app manually from the AppData/Local/riot-web/app-1.3.6 to access my account. And in that case it works great - chat history loads and that's fast, I can see all the messages and use it like I usually do

[DrJHD]

I get exactly the same issue on Windows Server 2008. A link to the installer for the previous version would be very helpful.

I get exactly the same issue on Windows Server 2008. A link to the installer for the previous version would be very helpful.

https://packages.riot.im/desktop/install/win32/x64/Riot%20Setup%201.3.6.exe
Run manually from the %AppData%/Local/riot-web/app-1.3.6 folder so it doesn't automatically update to the newer version

[davehayes]

This is an issue on MacOS too using the Riot installed from the DMG file.

[jryans]

For those affected, does it only happen in the desktop app, or are https://riot.im/app and https://riot.im/develop exhibiting the same issue?