Improve Password Change and Expiration Management in NethVoice CTI and NethLink

[andrea-marchionni]

Description

Currently, password changes for users in NethVoice CTI and NethLink are not straightforward or integrated.
This feature request proposes introducing a smoother, unified mechanism to let users update their passwords easily, receive expiration warnings, and handle expired passwords gracefully.

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🎯 Goals

• Make it easier for users to change their passwords independently.
• Notify users when their password is about to expire.
• Redirect users to the password change page if they attempt login with an expired password.

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🧩 Possible Technical Solutions

1. Integration via User Portal (shared approach for NethLink and CTI)

• Add a “Change Password” link on CTI and NethLink login screens and settings menu.
• Link redirects to the existing User Portal where users can manage their credentials.
• Centralized management, minimal code duplication.

2. Implement Password Change API in CTI (standalone approach)

• Expose a simple REST API endpoint in CTI backend for password updates.
• Add a “Change Password” form directly in the CTI interface.
• Optionally, implement endpoints for expiration warnings and access blocking when password is expired.

3. Password Expiration and Notifications

• Automatic warning (e.g., 7 days before expiration).
• In-CTI message: “Your password will expire in X days. Click here to change it.”
• If expired → block login and redirect to the change password screen.

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🧠 Benefits

• Improved user experience and self-service capability.
• Enhanced security through regular password renewal.
• Consistent behavior between NethVoice CTI and NethLink.
• Reduced manual intervention by system administrators.

✅ Example User Flow (CTI)

1. User logs into CTI.
2. If the password will expire within 7 days → show a warning banner.
3. If the password has already expired → show a dedicated Change Password form.
4. After a successful update → redirect automatically to CTI dashboard.