NethVoice CTI: advanced queue permission refinement #7427
Description
Current Behavior:
In NethVoice CTI, users with the advanced queue permission can currently view in clear text all calls passing through any queue, regardless of their role.
Actual Call Number Privacy Logic:
If privacy permission is active AND advanced queue agent permission is inactive AND the call is not mine:
→ Obscure the call number.
Else if privacy permission is active AND advanced queue agent permission is active AND the call is not mine:
→ Obscure the call number only if the call does not pass through a queue.
Else:
→ Show the call number.
Requested Improvement:
The advanced queue permission should be restricted to show in clear only the calls passing through queues where the user is configured as an agent.
Benefits:
Improved data confidentiality by limiting visibility to only relevant queues.
Alignment with expected permission scopes.