Get the summary and/or transcript of the phone calls

[Amygos]

The user who is making an incoming or outgoing call, at the end of the call, wants to have the transcription of the dialogue that took place and/or the summary of the salient parts.

The functionality must be integrated within the NethVoice CTI and must be regulated by specific permission on the user profile.

A dialog at the end of the call asks the user if he wants to have the summary/transcription.

If the answer is yes, the call recording is processed to obtain the transcription/summary.

When the process is concluded, the user is notified.

When the user chooses to review the text, the text is shown in the drawer and the user can modify it as desired

Once reviewed, the result can be saved and associated with the call that took place.

The user will have some facilities to copy all the content and share it externally, he can then search by keywords to reopen the summary he is looking for.