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IPDIncidents per day, a metric we track to reduce support casesIncidents per day, a metric we track to reduce support cases
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We sent a notification email in June 2023 which told customers that they should move from Node.js 14 or 16 to Node.js 18 by June 30, 2024 (docs here). The most common reasons I saw for filing a support case were:
- How to upgrade
- How to get the list of Node.js apps using v14 or v16
- Concern because they didn't think they had any Node.js apps
Support cases from June 2023 - Sept 2023
Internal-only links:
- https://elixir.microsoft.com/case-review/2306060040004224
- https://elixir.microsoft.com/case-review/2306060060002942
- https://elixir.microsoft.com/case-review/2306070030002231
- https://elixir.microsoft.com/case-review/2306080060001967
- https://elixir.microsoft.com/case-review/2306130030000107
- https://elixir.microsoft.com/case-review/2306130030001852
- https://elixir.microsoft.com/case-review/2306060060001573
- https://elixir.microsoft.com/case-review/2306070060000756
- https://elixir.microsoft.com/case-review/2306080060002353
- https://elixir.microsoft.com/case-review/2306080060002478
- https://elixir.microsoft.com/case-review/2306130030000136
- https://elixir.microsoft.com/case-review/2306130040012099
- https://elixir.microsoft.com/case-review/2306130060001197
- https://elixir.microsoft.com/case-review/2306200040011130
- https://elixir.microsoft.com/case-review/2306210060002586
- https://elixir.microsoft.com/case-review/2306270040009147
- https://elixir.microsoft.com/case-review/2306270060001597
- https://elixir.microsoft.com/case-review/2307030030003755
- https://elixir.microsoft.com/case-review/2307030040004516
- https://elixir.microsoft.com/case-review/2307050060000444
- https://elixir.microsoft.com/case-review/2307100060001533
- https://elixir.microsoft.com/case-review/2307110050001247
- https://elixir.microsoft.com/case-review/2307110050001829
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IPDIncidents per day, a metric we track to reduce support casesIncidents per day, a metric we track to reduce support cases