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OpenVBX Troubleshooting Common Issues
OpenVBX uses HTTP PUT & DELETE in a few places. Some web hosts don't support HTTP PUT & DELETE. If other operations are functioning correctly then this is most likely the issue. We're working on removing this dependency in an upcoming update. Please open a thread on Get Satisfaction to let us know what web host you are using so that we can keep tabs on where we should expect issues with the current version of OpenVBX.
Check your Application settings in your Twilio Account portal. Go to your Twilio Account portal, then Click on Apps. There you should see an application beginning with OpenVBX, followed by a string of random numbers. This is the application used to control the Browser Phone's callback urls.
Click on the application's name. Here you will see the Voice and SMS Urls for the application. If either of the Voice Urls are empty then return to the OpenVBX admin, click on the Settings Navigation menu item, then on the Twilio Account tab. Click on Update at the bottom of the form and OpenVBX will update the Urls in your Twilio Account.
Return to the Twilio Account portal and confirm that the Voice Urls for the OpenVBX Application are filled in.
Do not worry if the SMS urls are empty. The Browser Phone does not use SMS and these Urls should be left empty.
This is a communication error with Twilio. Check your Sid & Token in your settings to make sure that they are correct.
Better error messages are being worked on for the 1.2 release.