Can't Cancel Order

[friendscottn]

Preconditions (*)

1. 2.2.6
2. Allow guest checkout
3. Have a coupon you can use

Steps to reproduce (*)

1. Checkout as a guest using a valid coupon
2. After placing the order, register an account using the create account button on the order confirmation page.
3. Login to the admin
4. Make sure to get the order to a processing state.
5. Try to cancel the order

Expected result (*)

1. The order is canceled

Actual result (*)

1. You receive the generic errror "You have not canceled the item"
2. The underlying error is:

SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (`mage`.`salesrule_customer`, CONSTRAINT `SALESRULE_CUSTOMER_RULE_ID_SALESRULE_RULE_ID` FOREIGN KEY (`rule_id`) REFERENCES `salesrule` (`rule_id`) ON DELETE CASCADE), query was: INSERT INTO `salesrule_customer` () VALUES () {"exception":"[object] (Zend_Db_Statement_Exception(code: 23000): SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (`mage`.`salesrule_customer`, CONSTRAINT `SALESRULE_CUSTOMER_RULE_ID_SALESRULE_RULE_ID` FOREIGN KEY (`rule_id`) REFERENCES `salesrule` (`rule_id`) ON DELETE CASCADE), query was: INSERT INTO `salesrule_customer` () VALUES () at /www/vendor/magento/zendframework1/library/Zend/Db/Statement/Pdo.php:235, PDOException(code: 23000): SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (`mage`.`salesrule_customer`, CONSTRAINT `SALESRULE_CUSTOMER_RULE_ID_SALESRULE_RULE_ID` FOREIGN KEY (`rule_id`) REFERENCES `salesrule` (`rule_id`) ON DELETE CASCADE) at /www/vendor/magento/zendframework1/library/Zend/Db/Statement/Pdo.php:228)"} []

Related Issues

#16779

[magento-engcom-team]

Hi @friendscottn. Thank you for your report.
To help us process this issue please make sure that you provided the following information:

• Summary of the issue
• Information on your environment
• Steps to reproduce
• Expected and actual results

Please make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, please, add a comment to the issue:

@magento-engcom-team give me $VERSION instance

where $VERSION is version tags (starting from 2.2.0+) or develop branches (for example: 2.3-develop).
For more details, please, review the Magento Contributor Assistant documentation.

@friendscottn do you confirm that you was able to reproduce the issue on vanilla Magento instance following steps to reproduce?

• yes
• no

[magento-engcom-team]

Hi @maheshWebkul721. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

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[mahesh-rajawat]

@magento-engcom-team give me 2.2-develop instance

[magento-engcom-team]

Hi @maheshWebkul721. Thank you for your request. I'm working on Magento 2.2-develop instance for you

[magento-engcom-team]

Hi @maheshWebkul721, here is your Magento instance.
Admin access: http://34.228.235.121/i-19230-2-2-develop//admin
Login: admin Password: 123123q
Instance will be terminated in up to 3 hours.

[magento-engcom-team]

@maheshWebkul721 Thank you for verifying the issue. Based on the provided information internal tickets MAGETWO-96384 were created

[machaka]

Hi there, I'm able to reproduce it, I'm facing the same issue on magento 2.2.6

[dudzio12]

Same for me