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Chris Hill-Scott edited this page Jun 23, 2025
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- What to do on support
- Frequently asked questions from users and responses
- How to use Zendesk
- Support rota
- Support runbook with common support tasks for developers
- Useful database queries
- What to do during an incident
- Incidents raised through Zendesk tickets
- How to update Statuspage
- How to update Statuspage during industrial action
- How to view and query our logs
- How to view our monitoring graphs
- How to merge and deploy a change
- How to access production
- How to raise a support ticket with our providers
- Disaster recovery
- Draft 2025 BCP/DR summary
- Deploying a Developer Environment
- Deploy a prototype
- Deploying Notify
- Deploying-a-Notify-Development-Environment
- Merging and deploying
- Databases (PostgreSQL)
- Database commands (restoring, copying, downgrading, etc.)
- Redis
- Useful database queries
- Email template documentation
- Generating static assets - the frontend build
- Client-side JavaScript
- Support for browsers, email clients and assistive technologies
- Running, debugging and changing the JS tests
- API client libraries
- Concourse
- DVLA & Letters
- Dependencies
- Runbook for new AWS infrastructure
- Load testing
- Enabling stub providers
- Logging
- Manual testing resources
- Monitoring and Alerting
- Notify operations Google Drive folder
- Pagerduty
- Protected Sender IDs
- Rotating secrets
- Sending Emails with queries
- Tech talk videos
- Troubleshooting notifications-local
- GOV.UK Notify style guide
- GOV.UK style guide (Government content and publishing guidance)
- Writing for user interfaces (Service manual)
- GOV.UK Notify Design Archive
- Documentation
- Planning and writing text messages and emails (Service manual)
- Writing effective letters (Service manual)