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samples: create custom highlights (#82)
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‎contact-center-insights/snippets/src/main/java/com/example/contactcenterinsights/CreatePhraseMatcherAllOf.java‎

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/*
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* Copyright 2021 Google Inc.
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*
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* Licensed under the Apache License, Version 2.0 (the "License");
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* you may not use this file except in compliance with the License.
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* You may obtain a copy of the License at
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*
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* http://www.apache.org/licenses/LICENSE-2.0
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*
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* Unless required by applicable law or agreed to in writing, software
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* distributed under the License is distributed on an "AS IS" BASIS,
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* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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* See the License for the specific language governing permissions and
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* limitations under the License.
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*/
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package com.example.contactcenterinsights;
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// [START contactcenterinsights_create_phrase_matcher_all_of]
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import com.google.cloud.contactcenterinsights.v1.ContactCenterInsightsClient;
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import com.google.cloud.contactcenterinsights.v1.ExactMatchConfig;
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import com.google.cloud.contactcenterinsights.v1.LocationName;
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import com.google.cloud.contactcenterinsights.v1.PhraseMatchRule;
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import com.google.cloud.contactcenterinsights.v1.PhraseMatchRuleConfig;
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import com.google.cloud.contactcenterinsights.v1.PhraseMatchRuleGroup;
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import com.google.cloud.contactcenterinsights.v1.PhraseMatcher;
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import java.io.IOException;
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public class CreatePhraseMatcherAllOf {
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public static void main(String[] args) throws IOException {
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// TODO(developer): Replace this variable before running the sample.
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String projectId = "my_project_id";
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createPhraseMatcherAllOf(projectId);
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}
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public static PhraseMatcher createPhraseMatcherAllOf(String projectId) throws IOException {
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// Initialize client that will be used to send requests. This client only needs to be created
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// once, and can be reused for multiple requests. After completing all of your requests, call
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// the "close" method on the client to safely clean up any remaining background resources.
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try (ContactCenterInsightsClient client = ContactCenterInsightsClient.create()) {
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// Construct a phrase matcher that matches all of its rule groups.
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PhraseMatcher.Builder phraseMatcher =
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PhraseMatcher.newBuilder()
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.setDisplayName("NON_SHIPPING_PHONE_SERVICE")
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.setTypeValue(1)
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.setActive(true);
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// Construct a rule group to match the word "PHONE" or "CELLPHONE", ignoring case sensitivity.
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PhraseMatchRuleGroup.Builder ruleGroup1 = PhraseMatchRuleGroup.newBuilder().setTypeValue(2);
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String[] words1 = {"PHONE", "CELLPHONE"};
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for (String w : words1) {
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PhraseMatchRule.Builder rule =
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PhraseMatchRule.newBuilder()
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.setQuery(w)
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.setConfig(
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PhraseMatchRuleConfig.newBuilder()
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.setExactMatchConfig(ExactMatchConfig.newBuilder().build())
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.build());
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ruleGroup1.addPhraseMatchRules(rule.build());
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}
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phraseMatcher.addPhraseMatchRuleGroups(ruleGroup1.build());
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// Construct another rule group to not match the word "SHIPPING" or "DELIVERY",
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// ignoring case sensitivity.
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PhraseMatchRuleGroup.Builder ruleGroup2 = PhraseMatchRuleGroup.newBuilder().setTypeValue(1);
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String[] words2 = {"SHIPPING", "DELIVERY"};
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for (String w : words2) {
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PhraseMatchRule.Builder rule =
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PhraseMatchRule.newBuilder()
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.setQuery(w)
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.setNegated(true)
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.setConfig(
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PhraseMatchRuleConfig.newBuilder()
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.setExactMatchConfig(ExactMatchConfig.newBuilder().build())
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.build());
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ruleGroup2.addPhraseMatchRules(rule.build());
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}
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phraseMatcher.addPhraseMatchRuleGroups(ruleGroup2.build());
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// Construct a parent resource.
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LocationName parent = LocationName.of(projectId, "us-central1");
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// Call the Insights client to create a phrase matcher.
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PhraseMatcher response = client.createPhraseMatcher(parent, phraseMatcher.build());
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System.out.printf("Created %s%n", response.getName());
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return response;
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}
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}
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}
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// [END contactcenterinsights_create_phrase_matcher_all_of]

‎contact-center-insights/snippets/src/main/java/com/example/contactcenterinsights/CreatePhraseMatcherAnyOf.java‎

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/*
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* Copyright 2021 Google Inc.
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*
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* Licensed under the Apache License, Version 2.0 (the "License");
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* you may not use this file except in compliance with the License.
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* You may obtain a copy of the License at
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*
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* http://www.apache.org/licenses/LICENSE-2.0
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*
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* Unless required by applicable law or agreed to in writing, software
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* distributed under the License is distributed on an "AS IS" BASIS,
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* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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* See the License for the specific language governing permissions and
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* limitations under the License.
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*/
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package com.example.contactcenterinsights;
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// [START contactcenterinsights_create_phrase_matcher_any_of]
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import com.google.cloud.contactcenterinsights.v1.ContactCenterInsightsClient;
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import com.google.cloud.contactcenterinsights.v1.ExactMatchConfig;
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import com.google.cloud.contactcenterinsights.v1.LocationName;
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import com.google.cloud.contactcenterinsights.v1.PhraseMatchRule;
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import com.google.cloud.contactcenterinsights.v1.PhraseMatchRuleConfig;
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import com.google.cloud.contactcenterinsights.v1.PhraseMatchRuleGroup;
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import com.google.cloud.contactcenterinsights.v1.PhraseMatcher;
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import java.io.IOException;
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public class CreatePhraseMatcherAnyOf {
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public static void main(String[] args) throws IOException {
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// TODO(developer): Replace this variable before running the sample.
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String projectId = "my_project_id";
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createPhraseMatcherAnyOf(projectId);
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}
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public static PhraseMatcher createPhraseMatcherAnyOf(String projectId) throws IOException {
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// Initialize client that will be used to send requests. This client only needs to be created
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// once, and can be reused for multiple requests. After completing all of your requests, call
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// the "close" method on the client to safely clean up any remaining background resources.
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try (ContactCenterInsightsClient client = ContactCenterInsightsClient.create()) {
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// Construct a phrase matcher that matches any of its rule groups.
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PhraseMatcher.Builder phraseMatcher =
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PhraseMatcher.newBuilder()
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.setDisplayName("PHONE_SERVICE")
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.setTypeValue(2)
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.setActive(true);
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// Construct a rule group to match the word "PHONE" or "CELLPHONE", ignoring case sensitivity.
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PhraseMatchRuleGroup.Builder ruleGroup = PhraseMatchRuleGroup.newBuilder().setTypeValue(2);
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String[] words = {"PHONE", "CELLPHONE"};
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for (String w : words) {
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PhraseMatchRule.Builder rule =
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PhraseMatchRule.newBuilder()
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.setQuery(w)
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.setConfig(
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PhraseMatchRuleConfig.newBuilder()
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.setExactMatchConfig(ExactMatchConfig.newBuilder().build())
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.build());
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ruleGroup.addPhraseMatchRules(rule.build());
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}
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phraseMatcher.addPhraseMatchRuleGroups(ruleGroup.build());
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// Construct a parent resource.
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LocationName parent = LocationName.of(projectId, "us-central1");
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// Call the Insights client to create a phrase matcher.
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PhraseMatcher response = client.createPhraseMatcher(parent, phraseMatcher.build());
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System.out.printf("Created %s%n", response.getName());
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return response;
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}
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}
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}
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// [END contactcenterinsights_create_phrase_matcher_any_of]

‎contact-center-insights/snippets/src/test/java/com/example/contactcenterinsights/CreatePhraseMatcherAllOfIT.java‎

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/*
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* Copyright 2021 Google Inc.
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*
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* Licensed under the Apache License, Version 2.0 (the "License");
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* you may not use this file except in compliance with the License.
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* You may obtain a copy of the License at
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*
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* http://www.apache.org/licenses/LICENSE-2.0
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*
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* Unless required by applicable law or agreed to in writing, software
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* distributed under the License is distributed on an "AS IS" BASIS,
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* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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* See the License for the specific language governing permissions and
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* limitations under the License.
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*/
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package com.example.contactcenterinsights;
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import static com.google.common.truth.Truth.assertThat;
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import static junit.framework.TestCase.assertNotNull;
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import com.google.cloud.contactcenterinsights.v1.ContactCenterInsightsClient;
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import com.google.cloud.contactcenterinsights.v1.PhraseMatcher;
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import java.io.ByteArrayOutputStream;
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import java.io.IOException;
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import java.io.PrintStream;
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import org.junit.After;
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import org.junit.Before;
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import org.junit.BeforeClass;
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import org.junit.Test;
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import org.junit.runner.RunWith;
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import org.junit.runners.JUnit4;
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@RunWith(JUnit4.class)
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public class CreatePhraseMatcherAllOfIT {
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private static final String PROJECT_ID = System.getenv("GOOGLE_CLOUD_PROJECT");
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private ByteArrayOutputStream bout;
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private PrintStream out;
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private String phraseMatcherName;
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private static void requireEnvVar(String varName) {
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assertNotNull(String.format(varName), String.format(varName));
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}
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@BeforeClass
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public static void checkRequirements() {
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requireEnvVar("GOOGLE_APPLICATION_CREDENTIALS");
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requireEnvVar("GOOGLE_CLOUD_PROJECT");
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}
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@Before
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public void setUp() {
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bout = new ByteArrayOutputStream();
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out = new PrintStream(bout);
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System.setOut(out);
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}
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@After
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public void tearDown() throws IOException {
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try (ContactCenterInsightsClient client = ContactCenterInsightsClient.create()) {
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client.deletePhraseMatcher(phraseMatcherName);
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}
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System.setOut(null);
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}
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@Test
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public void testCreatePhraseMatcherAllOf() throws IOException {
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PhraseMatcher phraseMatcher = CreatePhraseMatcherAllOf.createPhraseMatcherAllOf(PROJECT_ID);
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phraseMatcherName = phraseMatcher.getName();
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assertThat(bout.toString()).contains(phraseMatcherName);
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}
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}

‎contact-center-insights/snippets/src/test/java/com/example/contactcenterinsights/CreatePhraseMatcherAnyOfIT.java‎

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/*
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* Copyright 2021 Google Inc.
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*
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* Licensed under the Apache License, Version 2.0 (the "License");
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* you may not use this file except in compliance with the License.
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* You may obtain a copy of the License at
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*
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* http://www.apache.org/licenses/LICENSE-2.0
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*
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* Unless required by applicable law or agreed to in writing, software
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* distributed under the License is distributed on an "AS IS" BASIS,
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* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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* See the License for the specific language governing permissions and
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* limitations under the License.
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*/
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package com.example.contactcenterinsights;
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import static com.google.common.truth.Truth.assertThat;
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import static junit.framework.TestCase.assertNotNull;
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import com.google.cloud.contactcenterinsights.v1.ContactCenterInsightsClient;
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import com.google.cloud.contactcenterinsights.v1.PhraseMatcher;
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import java.io.ByteArrayOutputStream;
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import java.io.IOException;
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import java.io.PrintStream;
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import org.junit.After;
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import org.junit.Before;
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import org.junit.BeforeClass;
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import org.junit.Test;
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import org.junit.runner.RunWith;
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import org.junit.runners.JUnit4;
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@RunWith(JUnit4.class)
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public class CreatePhraseMatcherAnyOfIT {
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private static final String PROJECT_ID = System.getenv("GOOGLE_CLOUD_PROJECT");
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private ByteArrayOutputStream bout;
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private PrintStream out;
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private String phraseMatcherName;
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private static void requireEnvVar(String varName) {
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assertNotNull(String.format(varName), String.format(varName));
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}
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@BeforeClass
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public static void checkRequirements() {
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requireEnvVar("GOOGLE_APPLICATION_CREDENTIALS");
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requireEnvVar("GOOGLE_CLOUD_PROJECT");
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}
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@Before
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public void setUp() {
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bout = new ByteArrayOutputStream();
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out = new PrintStream(bout);
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System.setOut(out);
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}
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@After
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public void tearDown() throws IOException {
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try (ContactCenterInsightsClient client = ContactCenterInsightsClient.create()) {
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client.deletePhraseMatcher(phraseMatcherName);
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}
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System.setOut(null);
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}
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@Test
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public void testCreatePhraseMatcherAnyOf() throws IOException {
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PhraseMatcher phraseMatcher = CreatePhraseMatcherAnyOf.createPhraseMatcherAnyOf(PROJECT_ID);
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phraseMatcherName = phraseMatcher.getName();
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assertThat(bout.toString()).contains(phraseMatcherName);
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}
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}

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