Merge pull request #14889 from omargohan/feature/update_program_2025

[LA-2025] Multiple updates

Author: toshywoshy

assets/events/2025-los-angeles/speakers/kat-gaines.jpg

@@ -0,0 +1,18 @@
++++
+Talk_date = "2025-03-07"
+Talk_start_time = "16:00"
+Talk_end_time = "16:45"
+Title = "Mastering Incident Communication"
+Type = "talk"
+Speakers = ["kat-gaines"]
++++
+
+When launching new products or dealing with an outage, customer-facing teams see terms thrown around internally that customers might not identify with immediately. Good communication practices, including good translation of engineering terminology to customer-friendly communication, can save time and increase customer satisfaction when moments matter. Your customer facing teams' unique ability to understand both what is happening internally as well as what customers need to hear positions this team as the experts to steer communications during major incidents.
+
+Come to this talk to learn how to partner with your customer-facing teams during major incidents and build both internal and external trust along the way.  
+
+<style>
+  p {
+    text-align: justify;
+  }
+</style>

content/events/2025-los-angeles/program/kat-gaines.md

@@ -0,0 +1,20 @@
++++
+Title = "Kat Gaines"
+type = "speaker"
+image = "kat-gaines.jpg"
+linktitle = "kat-gaines"
++++
+<h3>
+Developer Advocate
+pagerduty
+</h3>
+
+<p>
+Kat Gaines leads developer relations at PagerDuty. She enjoys talking and thinking about incident response, customer support, and automating the creation of a delightful end-user and employee experience. She previously ran Global Customer Support at PagerDuty, and as a result it’s hard to get her to stop talking about the potential career paths for tech support professionals. In her spare time, Kat is a mediocre plant parent and a slightly less mediocre pet parent to two rabbits, Lupin and Ginny.
+</p>
+
+<style>
+  p {
+    text-align: justify;
+  }
+</style>

content/events/2025-los-angeles/speakers/kat-gaines.md

@@ -212,7 +212,7 @@ program:
     date: 2025-03-07T00:00:00-08:00
     start_time: "15:45"
     end_time: "16:00"
-  - title: ""
+  - title: "kat-gaines"
     type: talk
     date: 2025-03-07T00:00:00-08:00
     start_time: "16:00"

data/events/2025/los-angeles/main.yml

@@ -1,3 +1,3 @@
 name: "thales"
-url: "https://thalesgroup.com"
+url: "https://cpl.thalesgroup.com/"
 twitter: "thalesgroup"