From ad0c8e6d46de68d56ea2c635609af82f639c86b7 Mon Sep 17 00:00:00 2001
From: Phillip Ho <arcoraven@gmail.com>
Date: Sat, 21 Jun 2025 11:08:59 +0800
Subject: [PATCH] docs: Add docs about dedicated support channel

---
 apps/portal/src/app/account/page.mdx          |  1 +
 apps/portal/src/app/account/sidebar.tsx       |  4 +++
 .../teams/get-dedicated-support/page.mdx      | 32 +++++++++++++++++++
 packages/service-utils/src/core/usage.ts      |  2 ++
 4 files changed, 39 insertions(+)
 create mode 100644 apps/portal/src/app/account/teams/get-dedicated-support/page.mdx

diff --git a/apps/portal/src/app/account/page.mdx b/apps/portal/src/app/account/page.mdx
index 7d56b404240..24d724251c1 100644
--- a/apps/portal/src/app/account/page.mdx
+++ b/apps/portal/src/app/account/page.mdx
@@ -8,6 +8,7 @@
 - [Manage Teams](/account/teams/manage-teams)
 - [Manage Team Members](/account/teams/manage-team-members)
 - [Manage Billing](/account/billing/manage-billing)
+- [Get Dedicated Support](/account/teams/get-dedicated-support)
 
 ## Projects
 - [Overview](/account/api-keys)
diff --git a/apps/portal/src/app/account/sidebar.tsx b/apps/portal/src/app/account/sidebar.tsx
index 08ff2c0f318..a7acd63abc7 100644
--- a/apps/portal/src/app/account/sidebar.tsx
+++ b/apps/portal/src/app/account/sidebar.tsx
@@ -31,6 +31,10 @@ export const sidebar: SideBar = {
           href: `${accountSlug}/billing/manage-billing`,
           name: "Manage Billing",
         },
+        {
+          name: "Get Dedicated Support",
+          href: `${accountSlug}/teams/get-dedicated-support`,
+        },
       ],
       name: "Teams",
     },
diff --git a/apps/portal/src/app/account/teams/get-dedicated-support/page.mdx b/apps/portal/src/app/account/teams/get-dedicated-support/page.mdx
new file mode 100644
index 00000000000..da8639ba30f
--- /dev/null
+++ b/apps/portal/src/app/account/teams/get-dedicated-support/page.mdx
@@ -0,0 +1,32 @@
+import { Callout, Step, Steps, DocImage } from "@doc";
+
+# Get Dedicated Support
+
+Teams on the Scale or higher plan are eligible for dedicated support on Slack or other channels. Use this channel for direct communication and collaboration with the thirdweb team.
+
+## Create a dedicated support channel
+
+All team members will be sent instructions to join the channel via email.
+
+<Steps>
+    <Step title="Navigate to the dashboard">
+    While logged in, select your team and navigate to the "Settings" page.
+    </Step>
+    <Step title="Select your support channel">
+    Select the channel you want to use for support (Slack, Telegram, etc.) and select "Create Support Channel".
+    </Step>
+</Steps>
+
+<Callout variant="info" title="Some channels may require several business days.">
+    Some platforms like Slack are instant, but others may require our team to manually invite your team. 
+</Callout>
+
+## Updating the support channel
+
+You will be able to invite other team members once you join the channel.
+
+Ask our support team in the channel if you need the name, topic, or other settings updated.
+
+## Removing the support channel
+
+Your support channel will be automatically removed if you cancel or downgrade your plan subscription.
\ No newline at end of file
diff --git a/packages/service-utils/src/core/usage.ts b/packages/service-utils/src/core/usage.ts
index 05b75382c34..be295f3d6d0 100644
--- a/packages/service-utils/src/core/usage.ts
+++ b/packages/service-utils/src/core/usage.ts
@@ -1,5 +1,6 @@
 import { z } from "zod";
 
+/** @deprecated - Use UsageV2Event instead */
 export const usageEventSchema = z.object({
   /**
    * The following fields are optional.
@@ -81,4 +82,5 @@ export const usageEventSchema = z.object({
   walletAddress: z.string().optional(),
   walletType: z.string().optional(),
 });
+/** @deprecated - Use UsageV2Event instead */
 export type UsageEvent = z.infer<typeof usageEventSchema>;