diff --git a/src/engage/audiences/index.md b/src/engage/audiences/index.md index 060cbb2817..376f1a3292 100644 --- a/src/engage/audiences/index.md +++ b/src/engage/audiences/index.md @@ -37,6 +37,9 @@ Select `and not who` to indicate users that have not performed an event. For exa You can also specify two different types of time-windows, `within` and `in between`. The `within` property lets you specify an event that occurred in the last `x` number of days, while `in between` lets you specify events that occurred over a rolling time window in the past. A common use case is to look at all customers that were active 30 to 90 days ago, but have not completed an action in the last 30 days. +> warning "ID Sync configuration and space-level ID Strategy aren't applied for Audience Exit events" +> Segment sends all ID combinations for Audience Exit events downstream to remove a user from the external audience. + ### Building audiences with traits You can also build audiences using Custom Traits, Computed Traits, SQL Traits, and audience memberships. diff --git a/src/engage/trait-activation/id-sync.md b/src/engage/trait-activation/id-sync.md index 81491b9a4d..0b72878c09 100644 --- a/src/engage/trait-activation/id-sync.md +++ b/src/engage/trait-activation/id-sync.md @@ -58,6 +58,7 @@ With Customized setup, you can choose which identifiers you want to map downstre - Segment doesn't maintain ID Sync history, which means that any changes are irreversible. - You can only select a maximum of three identifiers with an `All` strategy. - Segment recommends that you map Segment properties to destination properties using [Destination Actions](/docs/connections/destinations/actions/#components-of-a-destination-action) instead of ID Sync. If you use ID Sync to map properties, Segment adds the property values as traits and identifiers to your Profiles. +- ID Sync configuration and space-level ID Strategy aren't applied for Audience Exit events. Segment sends all ID combinations for Audience Exit events downstream to remove a user from the external audience. ## FAQs