(DOCSP-7619): Updating feature request method for new feedback engine (#199)

* (DOCSP-7619): Updating feature request method for new feedback engine

* Updates per review

Author: jeff-allen-mongo

source/images/compass/feature-request-search.png

@@ -21,62 +21,111 @@ If you have an enterprise or professional MongoDB subscription,
 you can submit a ticket to the `Commercial Support JIRA
 <https://jira.mongodb.com>`_ for direct feedback and support.
 
-Submit a Bug Ticket or Feature Request to JIRA
-----------------------------------------------
+Submit a Bug Report
+-------------------
 
-To report a bug or feature request, submit a ticket to the
+To report a bug, submit a ticket to the
 `MongoDB Compass JIRA
 <https://jira.mongodb.org/projects/COMPASS/issues>`_.
 
-Bug Ticket
-~~~~~~~~~~
+Procedure
+~~~~~~~~~
 
-To submit a bug ticket:
+1. Click :guilabel:`Create` in the top navigation bar in JIRA to open
+   the ticket creation dialog.
 
-- Set the :guilabel:`Issue Type` to ``Bug``,
+#. Set the :guilabel:`Issue Type` to ``Bug``.
 
-- Provide a :guilabel:`Summary`,
+#. Provide a :guilabel:`Summary` of the issue.
 
-- Use the :guilabel:`Description` to list the exact steps needed to
-  reproduce the issue,
+#. Set the :guilabel:`Component` to ``Compass``.
 
-- Use the :guilabel:`Attachment` to upload screenshot(s) of the issue,
-  and
+#. Use the :guilabel:`Affected Version/s` to list the version(s) of 
+   |compass-short| in which the issue occurs.
+   
+#. Use the :guilabel:`Environment` field to describe the operating
+   system(s) in which the issue occurs.
 
-- Specify the :guilabel:`Affected Version/s` and :guilabel:`Environment`
-  for your new bug report.
+#. Use the :guilabel:`Description` to list the exact steps needed to
+   reproduce the issue,
+
+#. Use the :guilabel:`Attachment` to upload screenshot(s) of the issue.
 
 .. figure:: /images/compass/sample-bug-ticket.png
    :alt: Sample bug ticket
    :figwidth: 600px
 
-Feature Requests
-~~~~~~~~~~~~~~~~
+Vote on Bug Tickets
+~~~~~~~~~~~~~~~~~~~
 
-To submit a feature request:
+After you login to JIRA, you can vote for a bug ticket in the
+:guilabel:`People` section on the right-hand side of the ticket. Issues
+with more votes are more likely to be prioritized by the Compass
+development team.
 
-- Set the :guilabel:`Issue Type` to ``Story``,
+.. figure:: /images/compass/bug-votes.png
+   :alt: Vote for bugs
+   :figwidth: 450px
 
-- Provide a :guilabel:`Summary`,
+Submit a Feature Request
+------------------------
 
-- Use the :guilabel:`Description` to explain your goal(s), use case and
-  reasoning for the new feature request.
+You can submit |compass-short| feature requests using the
+`MongoDB Feedback Engine <https://feedback.mongodb.com/forums/924283-compass>`__.
 
-.. figure:: /images/compass/sample-feature-request.png
-   :alt: Sample feature request
-   :figwidth: 600px
+Procedure
+~~~~~~~~~
 
-Vote on Issues
-~~~~~~~~~~~~~~
+1. Log in to the
+   `Feedback Engine <https://feedback.mongodb.com/forums/924283-compass>`__
+   using your MongoDB account.
 
-After you login to JIRA, you can vote for any bug or feature request
-ticket in the :guilabel:`People` section on the right-hand side of the
-ticket. Issues with more votes are more likely to be prioritized by the
-Compass development team.
+#. Use the :guilabel:`Enter your idea` search bar to see if there are
+   any matching or similar feature requests which have already been
+   submitted. If those requests exist, you can
+   :ref:`vote on those requests <feature-request-vote>`.
 
-.. figure:: /images/compass/bug-votes.png
-   :alt: Vote for bugs
-   :figwidth: 450px
+   .. figure:: /images/compass/feature-request-search.png
+      :figwidth: 650px
+      :alt: Search for existing features
+
+#. If you cannot find a matching existing feature request, click
+   :guilabel:`Post a New Idea`.
+
+#. Fill in the requested information for your feature:
+
+   a. Enter a title for your idea.
+
+   #. (Optional) Select a category for your idea.
+
+   #. Describe your idea.
+
+   #. (Optional) Attach a screenshot or other document to help give
+      context for your idea.
+
+#. Click :guilabel:`Post Idea`.
+
+The Feedback Engine directs you to a page with your feature request.
+You automatically vote on all features you submit.
+
+.. _feature-request-vote:
+
+Find and Vote on Existing Feature Requests
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+You can vote for features you would like to see added to |compass|.
+Feature requests with more votes are more likely to be prioritized by
+the Compass development team.
+
+To search for features, use the :guilabel:`Enter your idea` search
+bar.
+
+To vote for issues, click :guilabel:`Vote` for the issues you would
+like to see added.
+
+.. figure:: /images/compass/feature-request-vote.png
+   :figwidth: 650px
+   :alt: Vote on existing features
 
 Other Feedback
 --------------