Adding more detail to feedback page (#191)

* Adding more detail to feedback page

* Adding more detail to feedback page

Author: jeff-allen-mongo

source/images/compass/bug-votes.png

@@ -6,19 +6,80 @@ Submit Feedback
 
 .. default-domain:: mongodb
 
+.. contents:: On this page
+   :local:
+   :backlinks: none
+   :depth: 1
+   :class: singlecol
+
 Questions, concerns or feedback on |compass| are appreciated.
 
-- To report a bug or feature request, submit a ticket to the
-  `MongoDB Compass JIRA
-  <https://jira.mongodb.org/projects/COMPASS/issues>`_.
+Enterprise Support
+------------------
+
+If you have an enterprise or professional MongoDB subscription,
+you can submit a ticket to the `Commercial Support JIRA
+<https://jira.mongodb.com>`_ for direct feedback and support.
+
+Submit a Bug Ticket or Feature Request to JIRA
+----------------------------------------------
+
+To report a bug or feature request, submit a ticket to the
+`MongoDB Compass JIRA
+<https://jira.mongodb.org/projects/COMPASS/issues>`_.
+
+Bug Ticket
+~~~~~~~~~~
+
+To submit a bug ticket:
+
+- Set the :guilabel:`Issue Type` to ``Bug``,
+
+- Provide a :guilabel:`Summary`,
+
+- Use the :guilabel:`Description` to list the exact steps needed to
+  reproduce the issue,
+
+- Use the :guilabel:`Attachment` to upload screenshot(s) of the issue,
+  and
+
+- Specify the :guilabel:`Affected Version/s` and :guilabel:`Environment`
+  for your new bug report.
+
+.. figure:: /images/compass/sample-bug-ticket.png
+   :alt: Sample bug ticket
+   :figwidth: 600px
+
+Feature Requests
+~~~~~~~~~~~~~~~~
+
+To submit a feature request:
+
+- Set the :guilabel:`Issue Type` to ``Story``,
+
+- Provide a :guilabel:`Summary`,
+
+- Use the :guilabel:`Description` to explain your goal(s), use case and
+  reasoning for the new feature request.
 
-- If you have an enterprise or professional MongoDB subscription,
-  you can submit a ticket to the `Commercial Support JIRA
-  <https://jira.mongodb.com>`_ for direct feedback and support.
+.. figure:: /images/compass/sample-feature-request.png
+   :alt: Sample feature request
+   :figwidth: 600px
 
-- For other feedback, contact
-  `[email protected] <mailto:[email protected]>`_.
+Vote on Issues
+~~~~~~~~~~~~~~
 
+After you login to JIRA, you can vote for any bug or feature request
+ticket in the :guilabel:`People` section on the right-hand side of the
+ticket. Issues with more votes are more likely to be prioritized by the
+Compass development team.
 
+.. figure:: /images/compass/bug-votes.png
+   :alt: Vote for bugs
+   :figwidth: 450px
 
+Other Feedback
+--------------
 
+For other feedback, email
+`[email protected] <mailto:[email protected]>`__.