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Update error message copy when maximum number of users reached per license #11791

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gtsiolis opened this issue Aug 2, 2022 · 1 comment
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aspect: authentication This is a broad, abstract, and almost impractical category that we have yet to sort out. component: dashboard meta: never-stale This issue can never become stale team: webapp Issue belongs to the WebApp team type: improvement Improves an existing feature or existing code

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@gtsiolis
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gtsiolis commented Aug 2, 2022

Problem to solve

Following up from #11768 (comment), the current message shown when the maximum number of users reached per license has the following issues:

  1. It's using an error prefix unnecessarily.
  2. It's not clear whether the user actually sign up or not.

Error: Maximum number of users permitted by the license exceeded

CURRENT
Screenshot 2022-08-02 at 10 37 26 AM

Proposal

Update error message copy when maximum number of users reached per license, with a simpler copy but also better structure using bolder font weight for the first sentence.

Seems like the error is also coming from the backend, cross-posting in case this makes it more challenging to come up with the bolder sentence:

const msg = `Maximum number of users permitted by the license exceeded`;

For example:

Maximum number of users reached. We could not sign you in because this instance has reached the maximum number of allowed users.

See also relevant discussion (internal). Cc @lucasvaltl @geropl @AlexTugarev

@gtsiolis gtsiolis added aspect: authentication This is a broad, abstract, and almost impractical category that we have yet to sort out. component: dashboard type: improvement Improves an existing feature or existing code team: webapp Issue belongs to the WebApp team labels Aug 2, 2022
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stale bot commented Nov 9, 2022

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

@stale stale bot added the meta: stale This issue/PR is stale and will be closed soon label Nov 9, 2022
@gtsiolis gtsiolis added meta: never-stale This issue can never become stale and removed meta: stale This issue/PR is stale and will be closed soon labels Nov 9, 2022
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Labels
aspect: authentication This is a broad, abstract, and almost impractical category that we have yet to sort out. component: dashboard meta: never-stale This issue can never become stale team: webapp Issue belongs to the WebApp team type: improvement Improves an existing feature or existing code
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